Mail Center

Important Information

Hours of Operation

Monday, Wednesday, and Friday: 10 a.m. – 5 p.m.
Tuesday and Thursday: 11:15 a.m. – 5 p.m. (closed during chapel)
Saturday and Sunday: Closed

Contact us: (502) 897-4212 or (502) 897-4311

We are located on the first floor of the Honeycutt Center behind Scholars’ Coffee.

Contact Us


Postal Services
The Southern Baptist Theological Seminary
2825 Lexington Rd.
Louisville, KY 40280


(502) 897-4212 or (502) 897-4311


We are located on the first floor of the Honeycutt Center behind Scholars’ Coffee.


Send us an email.

Incoming Mail

All mail and packages addressed to students on campus should follow the format below:

Full Name (First and Last Name)
2825 Lexington Rd
Louisville, KY 40280

Letter Mail

  • Mailboxes are assigned to all on-campus students with the exception of Grinstead Apartment residents (mailboxes for Grinstead are located outside each apartment building). Your campus address must appear on all incoming mail and packages.
  • Incoming letter-size mail is placed into the student’s mailbox.
  • If mail is received without your full address and first/last name, it may be delayed.
    • Do not include your dorm address as there is no direct delivery of mail to student dorms.
  • Students are expected to check and empty their mailboxes on a regular basis.


  • Students receiving packages or items that are too large to fit into your box are notified via your student email when the package is ready for pickup. Each email represents one package. You will need a photo ID, preferably your student ID card, to pick up your package.
  • Packages can be picked up at Mailing Services during open hours. Please wait until you receive an email from us through Pitney Bowes to pick up your package; notifications directly from carriers do not mean that the package has been processed by our staff.
  • Students are responsible for picking up their packages in a timely manner. You will receive a reminder notification after one week to pick up packages. If items are not picked up within two weeks, they will be returned to the sender, unless exempted by the Mailing Services Specialist.
  • You must pick up your package in person unless special arrangements are made. If you need someone else to pick up your mail, send an email to with the full name of the person who has permission to pick up the package for you, as well as your name and box number.
  • Packages that are improperly addressed (no name/incomplete name, incorrect name, wrong SBTS box number, etc.) will be kept in a location with miscellaneous items for two weeks. After this time period, the packages will be returned to the sender.
    • If you know that a package will be arriving under a different name (parent’s name, sibling’s name, etc.), please send an email to to notify us.
  • Different spellings or nicknames are not recorded in our system. Anything unidentifiable by our system will be returned to the sender, so be sure your family, friends and business contacts do not use nicknames in your address.

Outgoing Mail


  • Address for US Mail:
    [Your Name (no nicknames)]
    2825 Lexington Rd. # [Your Personal Box # ]
    Louisville, Ky 40280
  • Street Address for UPS, FedEx, DHL, etc. Deliveries:
    First and last name (no nicknames)
    2825 Lexington Rd. #[Your Personal Box#]
    Louisville, Ky 40280

Mail Drop-Off

The mail drop is located in the Honeycutt lobby next to the mailboxes. USPS mail is picked up before 4:00 pm Monday through Friday, with no mail pickup on Saturday. All outgoing mail must be received at Mailing Services no later than 4:00 pm to ensure same-day delivery to the United States Post Office.

Package Drop-Off

We are a pick-up and drop off point for UPS, FedEx, and DHL. UPS and FedEx pick up occurs by 3 p.m. every weekday afternoon, and any UPS/FedEx packages dropped off after pickup will go out the following business day.

Services Offered

First Class Mail: Standard delivery for letters, postcards, and packages up to 13 ounces. Postage is based on weight and package size.

Priority Mail: 2 to 3 day delivery for letters and packages up to 70 pounds. Prices are based on weight, package size, and destination. Destinations are divided into zones, so the farther away from the destination of your package, the more it costs to send it.

Express Mail: 1 or 2 delivery to most zip codes for letters and packages up to 70 pounds. Express Mail provides proof of mailing, as well as insurance up to $100 with the option to add more insurance up to $5000. Coverage is only provided for the actual value of items.

Media Mail: The least expensive way to send books, CDs or videos (educational materials), up to 70 pounds. This covers educational materials only and is not valid if any personal correspondence is included. Delivery time averages 5 to 11 days. Prices are based solely on weight.

Extra services that can be combined with the above items:

Certified Mail: It also provides proof of mailing. Most commonly used with Return Receipt (see below). It can only be used with First Class and Priority Mail.

Delivery Confirmation: Online tracking for packages. Provides delivery date and time. It can only be used with Priority Mail, Parcel Post, Media Mail, and First Class packages.

Insured Mail: Covers against damage or loss up to $5000. It can be used with all classes of mail. Items must not be insured for more than their value and coverage is only provided for their actual value.

Return Receipt: Provides the mailer with a postcard that shows the date and time of delivery and the recipient’s signature. Use a Return Receipt if you need physical proof of delivery or a signature requirement for delivery. A Return Receipt can only be requested with Certified Mail, mail Insured for more than $200, and Express mail.

Return Receipt Requested Electronic: Provides the mailer with an email that shows the date and time of delivery and the recipient’s signature. Use a Return Receipt if you need proof of delivery or a signature requirement for delivery. An Electronic Return Receipt can only be requested with Certified Mail, mail Insured for more than $200, and Express mail.

Moving Off-Campus

Once a student moves off-campus, we can forward mail to a new address for six (6) months. After six months, all mail received will be returned to the sender. Forwarding through USPS is not possible when moving from an on-campus apartment, so all students will need to update their address with all contacts to ensure future mail delivery.

  • First-class letter mail, periodicals, and all USPS packages can be forwarded.
  • All other mail is either returned to the sender or recycled.
  • All packages from FedEx, UPS, and DHL cannot be forwarded unless postage is paid for. Otherwise, it will be returned to the sender.

If a package or letter is received after forwarding has expired, you are welcome to contact us and pay to generate a new shipping label to your temporary/permanent address. Please email us for more information.

To ensure immediate mail forwarding, please check out with Boyce Student Life or the Housing Department or .  If that is not possible, please fill out this form.

Office Mail

Incoming Mail & Packages

Addresses for all mail and packages should follow the format below:

Full Name (First and Last Name)
Office Name
2825 Lexington Rd
Louisville, KY 40280

Mailing Services receives packages and letter mail for all offices Monday – Friday. Mail received and processed before 1:30 pm is delivered to offices on one of two separate routes. Any mail not processed before 1:30 pm is delivered the next business day.

Large and/or heavy packages are set aside for Sodexo to pick up and deliver. This usually happens once per day, but on weeks when large events are happening on campus, this may be an every other day occurrence. You are always welcome to send someone to Mailing Services to pick up your packages if needed sooner. (We are working on making this happen again post COVID)

Outgoing Mail & Packages

  • Please put your return name (or office name), address, and account number in the upper left-hand corner of each outgoing mail piece so that Mailing Services can charge the correct account. For stacks of mail, the account number may be put on the top piece of mail only as long as the stack is secured together.
  • Outgoing mail should be in the mail center by 3:30 p.m. and no later than 4:00 p.m., Monday through Friday for same-day mailing through USPS.
  • United States Postal Service (USPS) will not allow us to meter mail for future mailing. They require us to mail each piece on the day it is metered and from the 402 zip code area.
  • UPS pick up occurs by 4:00 pm every weekday afternoon, and any UPS packages dropped off after pickup will go out the following business day. FedEx Express packages can be dropped off no later than 2:30 pm for same day pickup.
  • To avoid misplaced mail, please separate your mail as follows:
  • Interoffice
  • Off-campus
  • Out of the country
  • Mailing Services can seal #10 envelopes.  Please put the account number on the top envelope and stack the envelopes with the flap folded down
  • Mail carriers have difficulty carrying large quantities of mail and heavy, bulky items.  These items need to be delivered to Mailing Services or have a request put in for Sodexo to pick up rather than leaving them for the mail carrier.
  • When mailing parcels, please do not place plastic tape over the postage area since stamps and meter tapes do not stick on plastic.

Interoffice Mail

  • All campus mail is put in boxes each day unless it arrives after office hours.
  • Tiny items are difficult to handle; therefore, Mailing Services requests that all interoffice mail items be at least 3 ½ X 5.
  • Test papers must be bi-folded with the student’s name and box number on the outside.  They must be in box number order.


(For materials to be placed in all student or office mail boxes)

  • Contact mail services for more information.
  • Due to restrictions, only Seminary correspondence may be placed without postage in students or office mail boxes.  Advertisements of a non-seminary nature, printed materials, and correspondence from sources outside the Seminary require postage.
  • The number of post office boxes in use changes each semester.  Call Mailing Services at Ext. 4212 to determine the current number of active student boxes.

Bulk Mailings

  • In order to insure appropriate staffing for large quantities of outgoing packages, a form, found at, must be filled out before package are delivered to Mailing Services.
  • Due to limited space, bulk mailings may need to be spread out over multiple days.


Full Name (First and Last Name)
2825 Lexington Rd
Louisville, KY 40280

Box numbers and combinations are given out at student orientation during the check-in process. If you need to mail packages to yourself before a box has been assigned, give us a call at (502) 897-4212 or email and we can help you. For the privacy of our residents, we only give out box numbers to the student who is renting the box, so once you receive your box number, make sure anyone who will send you mail knows your box number as well.

Students may begin shipping packages to the mail center two weeks before classes start. Before mailing any packages to yourself, give us a call at (502) 897-4212 for your box number. We will process your package and have it ready for you to pick up when you arrive on campus.

Mailing Services’ internal tracking system (Pitney Bowes) will send an e-mail notification to the student’s SBTS e-mail address that we have processed your package. Please read your email message; during busy periods we may ask you to wait 2 hours before picking up your package. Students must show their Shield Card in order to pick up packages.

Normal arrival time for mail and package delivery is generally between 11 a.m. and 2 p.m. Please note, we are not open on Saturday so packages cannot be picked up over the weekend.

Mailing Services has no limit to the size or weight of packages we receive. Students are asked to pick up all large packages within 48 hours unless exempted by the Mailing Services Specialist.

Students may use one of our hand trucks or carts to transport large packages to their dorm or apartment. A photo ID (Shield Card, Driver’s License, etc.) will need to be held by Mailing Services staff until the hand truck is returned.

Flowers, plants, fruit arrangements, baked goods or similar items should be sent through local vendors or carriers. An email notification will be sent to the student, informing them of a perishable item arriving in their name. Students are asked to pick up any perishable delivery within 48 hours. If sending perishable items, please remember to mark the outside of the package. Please keep in mind that we do not have an area to store perishable items.

If your package has not been picked up within one week, you will receive a reminder email notification to pick it up. If your package is still undelivered after two weeks, it will be returned to the sender unless an exemption has been given by the Mailing Services Specialist.

Please contact us during our business hours (10 a.m. to 5 p.m. on Monday, Wednesday, Friday and 11:15 a.m. – 5 p.m. on Tuesday and Thursday) in person, email at or call 502-897-4212. During the Fall and Spring Semesters we are closed for chapel Tuesday and Thursday from 10 a.m.- 11 a.m..

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