Important Information
Hours of Operation
Monday, Wednesday, and Friday: 9 a.m. – 5 p.m.
Tuesday and Thursday: 9 a.m. – 5 p.m. (closed during chapel from 10 a.m. to 11:15 a.m.)
Saturday: 10 a.m. – 2 p.m. (during the semester)
Sunday: Closed
Contact us: (502) 897-4311
We are located on the first floor of the Honeycutt Center behind Scholars’ Coffee.
Contact Us
Address
Mailing Services
The Southern Baptist Theological Seminary
2825 Lexington Rd.
Louisville, KY 40206
Phone
(502) 897-4311
Location
We are located on the first floor of the Honeycutt Center behind Scholars’ Coffee.
Questions
Send us an email.
Incoming Mail
All mail and packages addressed to students on campus should follow the format below:
Full Name (First and Last Name)
SBTS Box #XXX
2825 Lexington Rd
Louisville, KY 40206
Letter Mail
- Mailboxes are assigned to all on-campus students with the exception of Grinstead Apartment residents (mailboxes for Grinstead are located outside each apartment building). Your campus address must appear on all incoming mail and packages.
- Incoming letter-size mail is placed into the student’s mailbox.
- If mail is received without your box number and full name, it may be delayed.
- Do not include your dorm or apartment number as there is no direct delivery of mail to student dorms.
- Students are expected to check and empty their mailboxes on a regular basis.
- If a student’s mailbox becomes full, they will be emailed that they have one week to empty their box, otherwise all their mail will be returned to the sender.
- Mailroom staff are not authorized to check students’ mailboxes for them, so students must check their box with their mail key. If a student loses their mail key, they must email mailingservices@sbts.edu to order a new one.
Packages
- Students receiving packages are notified via your student email when the package is ready for pickup. Each email represents one package. You will need that email and your student ID card to pick up your package.
- Packages can be picked up at Mailing Services during open hours. Please wait until you receive an email from us through Pitney Bowes to pick up your package; notifications directly from carriers do not mean that the package has been processed by our staff.
- Students are responsible for picking up their packages within two weeks of its delivery date. If items are not picked up within two weeks, they will be returned to the sender.
- If a student orders a large package, they will receive an email that they have one week to pick up their package.
- Packages that are improperly addressed (no name/incomplete name, incorrect name, wrong SBTS box number, etc.) will be kept in a location with miscellaneous items for two weeks. After this time period, the packages will be returned to the sender.
- If you know that a package will be arriving under a different name (parent’s name, sibling’s name, etc.), please send an email to mailingservices@sbts.edu to notify us.
- Different spellings or nicknames are not recorded in our system. Anything unidentifiable by our system will be returned to the sender, so be sure your family, friends and business contacts do not use nicknames in your address.
Outgoing Mail
Letter Mail Drop-Off
All outgoing letter mail can be dropped off at the Mailing Services window. Letter mail must be received no later than 4:00pm to ensure same-day delivery to the United States Post Offi ce. The mailroom also has a drop-off box for letter mail if a student needs to drop off a letter after hours. This box is located to the left of the Mailing Services counter.
Package Drop-Off
We are a pick-up and drop off point for USPS, UPS, FedEx, and DHL. UPS and FedEx pick up occurs early to late afternoon most weekday afternoons, and any UPS/FedEx packages dropped off after pickup will go out the following business day. USPS pick-up occurs between 4:00-5:00pm every weekday, and any USPS packages dropped off after pickup will go out the following business day.
Services Offered
First Class Mail: Standard delivery for letters, postcards, and packages up to 13 ounces. Postage is based on weight and package size.
Priority Mail: 2 to 3 day delivery for letters and packages up to 70 pounds. Prices are based on weight, package size, and destination. Destinations are divided into zones, so the farther away from the destination of your package, the more it costs to send it.
Express Mail: 1 or 2 delivery to most zip codes for letters and packages up to 70 pounds. Express Mail provides proof of mailing, as well as insurance up to $100 with the option to add more insurance up to $5000. Coverage is only provided for the actual value of items.
Media Mail: The least expensive way to send books, CDs or videos (educational materials), up to 70 pounds. This covers educational materials only and is not valid if any personal correspondence is included. Delivery time averages 5 to 11 days. Prices are based solely on weight.
Extra services that can be combined with the above items:
Delivery Confirmation: Online tracking for packages. Provides delivery date and time. It can only be used with Priority Mail, Parcel Post, Media Mail, and First Class packages. If a student would like tracking information, indicate this to the mailroom staff and provide your email address.
Insured Mail: Covers against damage or loss up to $5000. It can be used with all classes of mail. Items must not be insured for more than their value and coverage is only provided for their actual value.
Moving Off-Campus
Before moving off-campus, please drop off your mailbox key to the mailroom. If a student loses their mailbox key, they must notify the mailroom and pay the replacement fee before moving off-campus.
To ensure immediate mail forwarding, please include your forwarding address when you check out with Boyce Student Life or the Housing Department. You can also fill out this form to request forwarding.
Please keep in mind that forwarding is a lengthy process both for Mailing Services and USPS, so forwarded mail will take weeks to get to a new address. Tracking is also not provided, so Mailing Services cannot give an estimate for when forwarded mail will arrive.
Once a student moves off-campus, we can forward first class letter mail to a new address for three (3) months. After three months, all mail received will be returned to the sender. Any letter mail that is not first class is returned to sender or recycled.
Mailing Services is not able to forward any packages so all packages will be immediately returned to sender. If a student accidentally sends a package to campus after moving out, they are welcome to contact us and pay to generate a new shipping label to your new address.
Mailing Services recommends students update their address as soon as they move off-campus with all contacts to ensure future mail delivery.
Office Mail
Incoming Mail & Packages
Addresses for all mail and packages should follow the format below:
Full Name (First and Last Name)
Office Name
2825 Lexington Rd
Louisville, KY 40206
Mailing Services receives packages and letter mail for all offices Monday – Friday. Mail received and processed before 12:00 pm is delivered to offices on one of two separate routes. Any mail not processed before 12:00 pm is delivered the next business day.
Large and/or heavy packages are set aside and delivered separately from the normal routes. The speed of these deliveries depends on the busyness of the mailroom and our available associates but usually happens a few times a week. Offices are always welcome to send someone to Mailing Services to pick up their packages if needed sooner.
Outgoing Mail & Packages
- Please put your return name (or office name), address, and account number in the upper left-hand corner of each outgoing mail piece so that Mailing Services can charge the correct account. For stacks of mail, the account number may be put on the top piece of mail only as long as the stack is secured together.
- Outgoing mail should be dropped off at the mail center by 3:30 p.m. and no later than 4:00 p.m., Monday through Friday for same-day mailing through USPS. If an office would like a mail associate to pick up their outgoing mail, this must be ready before 12:00 pm when mail routes are run.
- United States Postal Service (USPS) will not allow us to meter mail for future mailing. They require us to mail each piece on the day it is metered and from the 402 zip code area.
- UPS pick up occurs every weekday afternoon, and any UPS packages dropped off after pickup will go out the following business day.
- To avoid misplaced mail, please separate your mail as follows:
- Interoffice
- Student Mailboxes (must contain student’s SBTS box #)
- Off-campus within the US
- Off-campus International
- Mailing Services can seal #10 envelopes. Please put the account number on the top envelope and stack the envelopes with the flap folded down. Please indicate on a sticky note if the stack needs to be sealed or has already been sealed. Do not stack sealed envelopes in the same stack as unsealed envelopes.
- When mailing parcels, please do not place plastic tape over the postage area since meter tapes do not stick on plastic.
- Depending on how many pieces you are sending out and the size of each piece, your shipment may qualify as a bulk shipment. Please read the instructions for bulk shipments below to confirm.
- If your project only requires metering but is more than 50 pieces, please only drop off 50 pieces at a time or email mailing services to get approval for a larger drop-off.
Bulk Mailings
- Definition of a Bulk Order: each package weighs more than 13oz, and there are more than 20 packages
- If you have a Bulk Order: email mailing services and answer all the necessary questions provided. We will then let you know when packages can be dropped-off at the mailroom.
- Timeline: Offices must email mailing services 5 business days before they want their project started. We will then provide a time estimate for how long it will take to complete the project.
- International addresses: these cannot be printed in bulk. Because of this, these labels will take much longer to make. Additionally, these addresses must be sent in a separate file from US addresses and the packages separated from US-bound packages at drop-off
- Packaging and Drop-off: Offices are responsible for packing and taping their packages and for putting labels on them once the labels are provided. Please do not bring their bulk shipments to the mailroom until they are labeled and ready to go.
Interoffice Mail
- All campus mail is put in boxes each day unless it arrives after office hours.
- Tiny items are difficult to handle; therefore, Mailing Services requests that all interoffice mail items be at least 3 ½ X 5.
- Test papers must be bi-folded with the student’s name and box number on the outside. They must be in box number order.
Stuffers
(For materials to be placed in all student or office mail boxes)
- Contact mail services for more information.
- Due to restrictions, only Seminary correspondence may be placed without postage in students or office mail boxes. Advertisements of a non-seminary nature, printed materials, and correspondence from sources outside the Seminary require postage.
- The number of post office boxes in use changes each semester. Call Mailing Services at Ext. 4212 to determine the current number of active student boxes.
FAQs
Full Name (First and Last Name)
SBTS Box #XXX
2825 Lexington Rd
Louisville, KY 40206
For Boyce students, you will be notified of your box assignment prior to your arrival on campus. For Southern students, you will need to fill out the Mailbox Key Request Form prior to your arrival on campus. This box number must be included on all lettermail and packages.
For the privacy of our residents, we only give out box numbers to the student who is renting the box, so once you receive your box number, make sure anyone who will send you mail knows your box number as well.
Students may begin shipping packages to the mail center two weeks before classes start. Before mailing any packages to yourself, you must wait to receive your box number assignment from Mailing Services
via email. If a student sends mail prior to this email, we will not have their name in our system and their mail will be returned to the sender.
In order to pick up a package from the mailroom, you must wait until you receive an email from no-reply@pb.com (Pitney Bowes). Once you have received this email, wait an additional 30 minutes to pick it up. This ensures your package has been sorted and is ready for pickup.
You may not pick up your package if you have only received an email from the carrier (USPS, Amazon, etc.) as the package has not been processed and is therefore not ready for pick up.
Upon arriving to pick up your package, please show your student ID to verify you are the person to whom the package belongs. If your package arrives after hours or on Sunday, please do not ask campus police for your package. All packages must be processed through the mailroom before they can be picked up.
Normal arrival time for mail and package delivery is generally between 11 a.m. and 2 p.m. Please note, we are not open on Sundays.
Mailing Services has no limit to the size or weight of packages we receive. Students are asked to pick up all large packages within 48 hours unless exempted by the Mailing Services Specialist.
Students may use our dollies to transport large packages to their dorm or apartment. A photo ID (Shield Card, Driver’s License, etc.) will need to be held by Mailing Services staff until the hand truck is returned, and you will have one hour to bring the dolly back to mailing services.
Upon receipt of perishable goods (e.g., medication, flowers, plants, fruit arrangements, baked goods, grocery subscriptions), mailroom staff will generate an email notification informing recipients of a perishable item arriving in their name. We ask that these be picked up within 24 hours. If sending perishable items, please remember to have any package(s) marked on the outside to clearly indicate the nature of the contents within.
Additionally, if sending medication to campus, please address packages to the Clinic (you may add Attn: Your Name) – this is incredibly important to ensure your medicine is properly stored and delivered timely.
If your package has not been picked up within two weeks it will be returned to the sender.
Please visit the mail center window during our business hours or email at mailingservices@sbts.edu or call 502-897-4311.
Temporary forwarding is for those who plan to return to campus, but take one or two semesters off. They get to keep their box number and their mail is forwarded for three months after their departure. Permanent forwarding is for those who do not plan on moving back. They are removed from their box number and their mail is forwarded for three months after their departure.